Refund

Refund Return Chargeback Policy

REFUND, RETURN & CHARGEBACK POLICY

AP Research LLC · American Peptide Research

Effective Date: January 1, 2025 · Last Revised: May 2026

IMPORTANT NOTICE — FOR RESEARCH USE ONLY

All products sold by AP Research LLC are intended strictly for laboratory and scientific research purposes. These products are not approved by the FDA for human consumption, therapeutic use, or veterinary application. By placing an order, you confirm that you are a qualified researcher or licensed professional acquiring these compounds solely for research purposes. This policy governs all transactions conducted through americanpeptideresearch.net.

1. Overview
AP Research LLC is committed to maintaining the highest standards of product quality, fulfillment accuracy and customer service. Due to the specialized nature of peptide compounds and other research chemicals—which are perishable, temperature-sensitive and subject to strict regulatory considerations—our refund and return policy is necessarily more limited than a standard consumer retail policy.

Please read this policy carefully before placing an order. Submitting an order constitutes your acceptance of these terms in full.

2. All Sales Are Final — General Rule
All sales are considered final at the time of order confirmation. AP Research LLC does not accept returns of opened, used or partially consumed products under any circumstances. This policy exists because:

Peptide compounds and research chemicals cannot be resold once returned due to chain-of-custody and contamination risks.
Product integrity cannot be verified after a package leaves our facility.
Regulatory compliance prohibits the re-entry of returned research compounds into inventory.
Exceptions to this rule are limited to the specific circumstances outlined in Section 3 below.

3. Eligible Refund & Replacement Circumstances
AP Research LLC will issue a refund or replacement only under the following documented conditions:

3.1 Damaged or Defective Products
If a product arrives visibly damaged, leaking, broken or in a compromised state due to shipping or a manufacturing defect, you may request a replacement or refund. You must:

Contact us within 48 hours of confirmed delivery.
Provide photographic evidence of the damage, including the outer packaging, inner packaging and the product itself.
Retain all original packaging materials until the claim is resolved.
3.2 Incorrect Product Shipped
If you receive a product that does not match your order confirmation, we will replace the item at no cost. You must notify us within 48 hours of delivery with your order number and photos of the received item’s label.

3.3 Lost or Undelivered Packages
If your package is confirmed lost by the carrier and tracking shows no delivery scan, please contact us after the timeframes below have passed:

Domestic orders: 10 business days past the estimated delivery date.
International orders: 21 business days past the estimated delivery date.
We will file a carrier claim on your behalf and issue a replacement shipment or store credit upon resolution. Refunds are not issued for packages showing as delivered to the confirmed shipping address.

3.4 Order Cancellations
Orders may be cancelled only if the request is submitted before the order has been processed or shipped. Once an order enters fulfillment, it cannot be cancelled. To request a cancellation, contact support@americanpeptideresearch.net immediately after placing your order. Cancellation is not guaranteed and is subject to fulfillment status at the time of your request.

4. Non-Refundable Items & Situations
The following are explicitly excluded from refund or replacement eligibility:

Products that have been opened, used, reconstituted or tampered with.
Custom orders, blends or specially formulated compounds.
Orders where an incorrect shipping address was provided by the customer.
Packages refused at delivery by the customer.
Products damaged due to improper storage conditions after delivery.
Orders placed in violation of our Terms and Conditions, including purchases by ineligible individuals.
Digital products, protocol documents, educational content or subscription-based services.
Expedited shipping fees, handling charges and any third-party processing fees.
5. Refund Process
Approved refunds are processed as follows:

Detail

Information

Refund Method

Original payment method or store credit (at our discretion).

Processing Time

5–10 business days from approval.

Partial Refunds

Available where applicable (e.g., damaged item within a multi-item order).

Shipping Costs

Non-refundable unless the error was caused by AP Research LLC.

Currency

All refunds issued in USD regardless of payment currency used.

6. How to Submit a Refund or Replacement Request
To initiate a claim, contact our support team at:

Customer Support

Email: support@americanpeptideresearch.net

Subject Line: REFUND REQUEST – Order #[Your Order Number]

Response Time: Within 2 business days

Your request must include:

Full name and email address associated with the order.
Order number and date of purchase.
Description of the issue and relevant photos or documentation.
Preferred resolution: replacement or refund.
Incomplete requests will be placed on hold until all required information is received. AP Research LLC reserves the right to request additional verification before approving any claim.

7. Chargeback Policy
7.1 Our Position on Chargebacks
AP Research LLC takes unauthorized chargebacks and payment disputes seriously. Initiating a chargeback without first contacting our support team and providing us the opportunity to resolve your concern is considered a breach of our Terms and Conditions.

7.2 Before Filing a Chargeback
If you have an issue with your order, please contact us first. We are committed to resolving legitimate disputes quickly and fairly. Most issues can be resolved within 2–5 business days through our standard support process.

Filing a chargeback as a first resort—without giving us an opportunity to respond—deprives us of due process and imposes costs on our business that have real consequences for all customers.

7.3 Chargeback Dispute Process
In the event a chargeback is filed, AP Research LLC will respond to the dispute with the following documentation:

Order confirmation and itemized receipt.
Proof of shipment and carrier tracking records.
Delivery confirmation from the carrier.
IP address, device fingerprint and geolocation data logged at checkout.
Email and communication records between AP Research LLC and the customer.
Signed agreement to our Terms and Conditions at checkout.
We maintain detailed records of all transactions and reserve the right to contest any chargeback we determine to be fraudulent, unauthorized or filed in bad faith.

7.4 Consequences of Fraudulent Chargebacks
AP Research LLC will take the following actions in response to chargebacks determined to be fraudulent or filed without merit:

Immediate and permanent ban from purchasing through any AP Research LLC or affiliated platform.
Referral of the matter to our payment processor’s fraud department.
Submission of the account to industry-wide fraud prevention databases.
Pursuit of recovery through civil legal action where damages exceed applicable thresholds.
We treat our customers fairly and expect the same in return. This policy exists to protect all legitimate buyers from the downstream costs that fraudulent chargebacks impose on the entire customer base.

7.5 Legitimate Chargeback Situations
We recognize there are circumstances where a chargeback may be genuinely warranted—such as unauthorized use of a payment method by a third party. If you believe your payment information was used without your authorization, contact your financial institution and notify us immediately at support@americanpeptideresearch.net so we can assist in the investigation.

8. International Orders
Customers placing orders outside the United States are responsible for understanding and complying with all import regulations applicable in their jurisdiction. AP Research LLC will not be held liable for:

Packages seized, delayed or destroyed by customs authorities.
Additional duties, tariffs, import taxes or brokerage fees assessed upon delivery.
Delays caused by customs processing.
Refunds or replacements for orders seized by customs are not available. By placing an international order, you accept full responsibility for import compliance.

9. Shipping Errors & Address Issues
Customers are responsible for providing a complete and accurate shipping address at checkout. AP Research LLC will not be liable for packages undelivered or returned due to an incorrect, incomplete or undeliverable address provided by the customer.

If a package is returned to us due to an address error, we will contact you to arrange reshipment. Reshipment is subject to a flat reshipping fee. If you decline reshipment, we will issue a store credit for the product value only; original shipping fees are non-refundable.

10. Policy Modifications
AP Research LLC reserves the right to amend, update or replace this policy at any time without prior notice. The version displayed on our website at the time of your order governs your transaction. We encourage you to review this policy before each purchase. Continued use of our platform following any policy update constitutes acceptance of the revised terms.

11. Contact Information
For all refund, return and chargeback inquiries:

AP Research LLC — Customer Support

Email: support@americanpeptideresearch.net

Website: americanpeptideresearch.net

Operating Hours: Monday–Friday, 9:00 AM–5:00 PM ET

AP Research LLC is a NJ-registered limited liability company. All legal matters are governed by the laws of the State of NJ.

© 2026 AP Research LLC. All rights reserved. American Peptide Research is a brand of AP Research LLC. For research use only. Not for human consumption.