The Collective · Frequently Asked Questions
A little clarity. A confident next step
From your first visit to finding your rhythm, we’re here to help you feel at home.
Your team. Your starting point.
01
Finding your starting point
You do not need to have it all figured out.
No. You can book individual services and attend classes without a membership. Memberships offer another way to build ongoing care into your routine.
Start with a free consultation. Tell us how you feel, what you want to change, and what matters to you. Our team will help you identify a starting point and explain any assessment needed before your first service.
A consultation is a conversation about your goals and options. An assessment is a more focused appointment that may explore movement, health history, or other relevant baselines to guide your care. The assessment depends on the service you are considering.
Fitness & Movement supports movement, strength, and recovery. Health & Longevity brings together nutrition, testing, clinical services, and recovery technology. Inner Balance & Transformation offers space for regulation, awareness, and connection. You can begin in one layer and explore others as your needs evolve.
A program connects services around what is important to you, such as sleep, mobility, energy, or stress resilience. It begins with your goals and is shaped with the team; you do not need to choose every service yourself.
02
Services & assessments
The right support starts with understanding you.
Services that depend on an individualized plan, including personal training and Resonance work, begin with an assessment. Clinical care may require a clinician consultation and relevant testing. Look for the assessment guidance and booking button in each service section, or ask our team before scheduling.
Yes. Massage and bodywork services can be booked directly using the Book This Service button. Share your preferences and any relevant health considerations so your practitioner can help you choose an appropriate session.
You can begin as a newcomer. Let your practitioner know what feels comfortable and what you are curious about. Resonance services begin with an assessment so the work can be shaped around you.
What is available in the Recovery Lounge?
How do I explore nutrition, testing, or clinical care?
Does every test or treatment suit everyone?
03
Memberships & classes
Choose the rhythm that works for your life.
What is the difference between Focused and Complete Wellness Memberships?
Focused Memberships support a more specific area of your routine. Complete Wellness Memberships bring a broader mix of support together. Compare the current prices and inclusions on the Memberships page, then talk with our team about the fit.
What is Membership Activation?
Are clinical services included in membership credits?
Clinical services such as IV therapy, hormone care, peptides, and lab testing are purchased separately. Confirm pricing and what is included before booking.
How much are unlimited classes?
How do I choose a class?
04
Planning your visit
A few practical details before you come in.
Where is the Collective?
How should I prepare for my first appointment?
How do I change or cancel a booking?
Can you create a wellness program for my workplace?
Let’s talk about you
Still have a question?
You do not need to know the service, the plan, or the next step. Start with a conversation.
FREERECOVERYSUITE PASS
Schedule TodayThe Return
A letter twice a month.
Nothing else.
Protocols we are testing, what the labs are telling us, and the occasional invitation to something small.
The App
Your whole plan, in your pocket.
Browse classes, book services, manage appointments, and see upcoming events—all in one place.
The Recovery Lounge brings together Compression Therapy, Hyperice Recovery Therapy, Infrared Sauna Therapy, Whole Body Cryotherapy, and Whole Body Vibration Therapy. Visit the lounge section to explore the options and ask the team which experience fits your visit.
Integrative Health & Nutrition offers coaching and nutrition support. Testing & Biometrics explains available testing, while Functional Medicine & Clinical Services Powered by L2 covers clinician-led care. Our team can help you find the appropriate consultation.
Integrative Health & Nutrition offers coaching and nutrition support. Testing & Biometrics explains available testing, while Functional Medicine & Clinical Services Powered by L2 covers clinician-led care. Our team can help you find the appropriate consultation.
03
Memberships & classes
Choose the rhythm that works for your life.
Focused Memberships support a more specific area of your routine. Complete Wellness Memberships bring a broader mix of support together. Compare the current prices and inclusions on the Memberships page, then talk with our team about the fit.
Membership Activation establishes your starting point and helps shape your plan. Review the activation details on the Memberships page and speak with our team about how it applies to the membership you select.
Clinical services such as IV therapy, hormone care, peptides, and lab testing are purchased separately. Confirm pricing and what is included before booking.
Classes Unlimited is $229 per month and includes unlimited group classes and priority booking. Compare it with class packs on the Memberships & Packages page.
Explore the Classes & Workshops page for the current offerings and descriptions. You do not need a membership to attend. If you are unsure about the format or your experience level, our team can help you choose.
04
Planning your visit
A few practical details before you come in.
Find us at 831 E Morehead St., Suite 150, Charlotte, NC 28202. The Our Space / Visit Us page has directions and a look inside. Contact the team if you need help planning your arrival.
Check your appointment confirmation for service-specific instructions. Bring any requested information and share relevant goals or concerns with your practitioner. If you have not received preparation details, contact the team before your visit.
Use the instructions in your booking confirmation, or contact the team for help. Review the cancellation terms shown when booking, as they may depend on the service or provider.
Yes. Corporate Wellness brings options together around your team and its goals. Explore the Corporate Wellness page and contact us to discuss the experience you want to create.
Let’s talk about you
Still have a question?
You do not need to know the service, the plan, or the next step. Start with a conversation.